Frequently Asked Questions

Our standard repair time is 2–4 working days from the moment your unit arrives at our workshop. In some cases, more complex faults may require additional time, but we will always keep you informed.

All repairs carried out by OasisTech are covered by a 12-month warranty, giving you confidence in the quality and reliability of our work.

Yes. We offer worldwide pickup through trusted international courier partners. Whether you are located in Europe, the USA, Canada, Australia, or many other countries, we can arrange collection directly from your address.

We work with leading international courier companies including FedEx, DHL, and TNT to ensure safe, fast, and reliable shipping worldwide.

For most destinations, delivery to our repair center takes 2–4 working days. Transit times may vary depending on your location.

Once your repair is completed, your unit is shipped back using the same international courier service. Delivery typically takes 2–4 working days, depending on the destination country.

No. Our repair services are 100% Plug & Play, meaning your original unit can simply be reinstalled without dealer coding, programming, or additional configuration.

Plug & Play means that after receiving your repaired unit, you simply reconnect it to your vehicle. Since we repair your original module rather than replacing it, no dealer programming is required.

Yes. Every unit is thoroughly tested on our professional test benches before any repair work begins. This allows us to verify the reported fault and accurately diagnose the problem.

Our technicians perform comprehensive diagnostic tests to reproduce and verify the customer's reported issue. This ensures the repair addresses the actual fault.

Yes. Upon request, we can provide a video showing your unit being tested on our diagnostic bench.

The video demonstrates your unit operating on our test bench and, where possible, shows the reported fault before the repair is carried out, providing complete transparency throughout the repair process.

If we are unable to reproduce the reported issue, we will contact you before proceeding. Additional information about the vehicle or symptoms may be required to continue the diagnosis.

Yes. Once you receive your repaired unit, it is ready for installation. Simply reconnect it to your vehicle—no dealer programming is required.

Repairing your original unit is usually faster and more affordable than replacing it. It also preserves your vehicle's original coding and eliminates the need for expensive dealer programming required with many new replacement units.

Yes. In most cases, repairing your existing unit is significantly more cost-effective than purchasing a new replacement and paying additional dealer programming costs.

Our warranty covers the repaired fault and the repair work performed by OasisTech. If the same issue reoccurs within the warranty period, we will inspect and repair the unit according to our warranty terms.

Yes. While we are happy to organize worldwide collection and return shipping through FedEx, DHL, or TNT, you are welcome to use your own preferred courier.

For most international customers, the complete turnaround is approximately 6–12 working days:

• Shipping to OasisTech: 2–4 working days
• Repair: 2–4 working days
• Return shipping: 2–4 working days

Please note that delivery times may vary depending on your country and customs procedures, where applicable.

Simply let us know when placing your repair order or contact our customer support team before the repair begins. We will gladly provide a test video whenever possible.

We accept secure payments using PayPal, Visa, and Mastercard. All payments are processed through trusted and secure payment systems for customers worldwide.

Yes. We accept payments from customers worldwide through PayPal, Visa, and Mastercard, making it easy to pay securely regardless of your location.

Yes. For compatible head units, we can prepare and install the latest available navigation maps before returning your repaired unit. This means your navigation system is ready to use as soon as you reinstall it. Please note that this service depends on the make and model of your head unit.

We provide repair services for customers worldwide, including Europe, the United States, Canada, Australia, the Middle East, Asia, and many other regions through our international courier partners.

No. There are no customs or import fees for our service.

This is a repair service and returning back shipment only, not a purchase of goods. When shipping your unit, please declare it as:

“Repair service – returning unit for repair”

This helps ensure smooth customs clearance in both directions.